FAQ

How do I set up my Storage Smart Entry Mobile App?

Accessing your new storage unit is fast and easy using the Storage Smart Entry mobile app by Nokē. Simply read on to follow the steps for new tenants:

First steps for new tenants
Accessing your storage unit
Sharing your digital key
Tips and tricks

First Steps for New Tenants

Immediately after renting your unit, you’ll receive an automated text message from the facility.
Click the link in the message to download the Storage Smart Entry mobile app and log in.
Log in using your phone number as your username, and the 6-digit PIN provided as your temporary password.
After logging in, the app will prompt you to create a new password of your own.
If prompted, tap OK twice to allow the Storage Smart Entry mobile app to access both Bluetooth and Location Services.

Note: Bluetooth must be turned on in your smartphone’s settings as well as permission granted for the Storage Smart Entry mobile app in order to access your unit. You can also download the mobile app from the Apple App Store or the Google Play Store. Just search for Storage Smart Entry. Or, you can click here: http://noke.app.

2. How do I access my storage unit? To access your storage unit, open the Storage Smart Entry mobile app. Note: You’ll need WIFI or cellular signal to authenticate upon opening the app. Add digital key links at bottom. Tap the LED light on the Nokē smart lock to “wake” it up. Once the smart lock is “awake”, the unit icon on your app will highlight. Tap the highlighted icon to open the door or entry point. Slide the hasp to the open position, and then lift door.

3. How do I share my Digital Key? It’s easy to help a trusted friend or family member access your storage unit by sending them a digital key through the Storage Smart Entry mobile app. To share your digital key,

Tap Share Access in the top right-hand corner of your Storage Smart Entry mobile app.
Enter the shared user's phone number, and then click Next.
Select a unit to share, and then click Next.
From the pop-up menu, select a time limit.
Click Yes. The new shared user will receive an automated text message with a link to the Storage Smart Entry mobile app, and your digital key which grants them access to the unit.

4. What are some Tips and Tricks for First Time Tenant Mobile App Users?

Accessing your smart storage unit is simple and intuitive, but here's a few tips anyway:

Make sure Bluetooth is turned on in your phone’s settings. If you have an iPhone, there are two places to enable Bluetooth: In Settings under Bluetooth, or by going to Settings and scrolling down to the Storage Smart Entry mobile app and turning Bluetooth on there.
Make sure Location Services is turned on in your phone’s settings. (Android Only)
If accessing an elevator, make sure to click on the icon in the app before selecting the floor on the elevator.
No cell signal? Make sure to connect to the facility’s WIFI or authenticate your mobile app while you still have a signal. Once you have the mobile app open and authenticated, you’ll still be able to access your unit even if you lose signal.
Forgot your password? You can reset your password by tapping Reset Password on the login screen.

5. What if Something Wlse is Not Working Right? Try these troubleshooting tips:

Check your app version to make sure you are up-to-date by searching Storage Smart Entry in the App Store or Google Play Store.
Log out of the mobile app and log back in.
Turn Bluetooth off and back on again.
Restart your phone.
Need more help? Click the (?) icon in the top-left corner of your Storage Smart Entry mobile app.

Where is Smart Storage located?

You can find us at 118 Providence Circle, Hallsville, TX 75650. We’re just south of Hallsville High School, which offers amazing athletic programs.

When do I contact you?

For reservation and other questions about Smart Storage, you may call us from 8:00 am – 5:00 pm (Monday through Friday). Let us know all about your storage plans if you live in Hallsville, Longview, Gladewater, Lakeport, Nesbitt, Tatum, Scottsville, or Marshall, TX.

What are your access hours?

Our customers are free to use the self-storage units between 6:00 am – 10:00 pm daily. If you want to know how to reach us quickly, be sure to visit the Unit Prices page.

How far are you from Marshall, TX?

You can reach our storage property after a 19-minute drive from Marshall. Highway 80 is very close to our address, so you won’t get stuck trying to find us during your visits!

What’s the deal with your smart locks?

Good question!

The Noke Smart Locks have no use for keys. In fact, not having to deal with lost keys with the help of a simple, but highly secure keyless entry will be a relief during your experience. Storing will no longer be difficult or time-consuming with our self-storage units!

Do you offer online rentals?

We sure do. Our 24-hour online rentals allow anyone to reserve a unit from anywhere. As one of our customers, you will be able to make your payments in a convenient way, too.

How do I use climate control?

To take advantage of climate control, simply select a unit that has this feature. Here on our website, you can easily see what climate-controlled storage units are available.